FAQ
General Information
Delivery delay – what now?
We make every effort to deliver your order quickly and reliably. However, delays may occur in individual cases, which are unfortunately beyond our control.
After your order has been shipped, you will receive a tracking number which you can use to track the status of your package at any time.
Should you still have any questions or if your delivery arrives late, please contact us with your order number. Our support team will be happy to assist you.
Can I order even if I'm under 18?
No. Access to DMTVapesOnline and ordering our products is only permitted for persons aged 18 and over.
By visiting our website, registering or placing an order, you confirm that you are of legal age.
Age verification can be carried out by the delivery person upon delivery. Orders from minors will not be processed.
Do you ship internationally?
Yes, we ship worldwide.
If you haven't received your package within 7 days of the shipping date (not the order date), please contact us with your order number. We will then resend your order free of charge. Thank you for your understanding and patience.
Do the photos accurately represent the actual products?
Yes. You will receive exactly the product shown on our website.
Minor variations in shape or design are possible, but do not affect the quality or content of the product.
What's the best way for me to contact you?
Please check our FAQ page beforehand – many questions are already answered there in detail.
If you can't find what you're looking for there, you can always contact us via the contact page. Our support team will be happy to help.
Payment
How can I pay?
To protect your privacy, we only offer payments via cryptocurrency (BTC, USDT and LTC).
Is the choice of crypto broker important?
You can use any broker with whom you have an account. We are simply mentioning Bitpanda as an example – ultimately, the choice depends on your personal preferences, such as fee structure or ease of use.
Why are payments via iDEAL, Bancontact or credit card not accepted?
As mentioned above, for data protection reasons we do not accept direct bank or credit card payments.
To ensure maximum anonymity for both parties, we only accept payments via cryptocurrency, Bitcoin (BTC), Litecoin (LTC) or USDT.
I paid, but my order was neither processed nor cancelled.
Please first check that the payment from your wallet or broker account has actually been sent and is no longer in "pending" status.
If the payment is no longer outstanding, please check if you have the full amount including transaction fee have transferred.
Some brokers – such as Binance – deduct the transaction fee from the transfer amount. If you only sent the exact order amount, this is likely the problem.
In this case, please contact us quoting your order number so that we can manually adjust and process your order.
How long do I have to pay?
After completing your order and clicking on "Checkout", you have a maximum of 2 hours time, in order to process your payment.
If payment is received late, please contact us immediately.
Will I receive a confirmation after payment?
Once we have received your full payment, you will immediately receive a confirmation email to the address you provided.
Delivery
How is my order packed?
Your order will safe in three protective layers packaged and in a neutral envelope or letterbox-friendly package Sent out – without a visible logo or indication of the contents.
We also offer discreet delivery upon request. Parcel lockers or parcel stations.
Which shipping provider is used?
We work with reliable shipping partners, to ensure fast and discreet delivery.
The exact selection of the shipping provider depends on the shipping option and delivery address in the Ordering Process.
How much is the shipping?
Shipping costs depend on the chosen shipping service and the delivery country.
You can see all available options and their corresponding prices directly on the Checkout page before completing your order.
Is there free shipping?
Yes, from an order value of We offer free shipping on orders over €300..
The discount will be automatically applied in the shopping cart – no coupon code is required.
When will my order be sent?
Orders placed by Monday to Saturday before 15:00 PM to on the same working day sent.
Is your order going through? after 3 p.m. one, the shipment will take place next business day.
You will receive a [item] on the same day after shipment. Shipping confirmation via email.
No shipping takes place on Sundays and public holidays.
Can I track my package?
Yes. All shipments are provided with a tracking code , allowing you to track your package at any time and see the exact delivery time.
What happens if my package is not delivered?
Should your shipment No update in the tracking system for more than 3 days If you wish to display a message, please let us know about the Contact form to inform.
Please be sure to include your Order number Please contact us so that we can review the process as quickly as possible and provide assistance if necessary.